Refund Policy

Refund and Cancellation Policy

This policy outlines the terms for refunds and cancellations for events registered through EventBox.id.

1. Event Cancellation by Organizer

If an organizer cancels an event:

  • Full Refund: All registered participants will receive a full refund
  • Notification: Participants will be notified via email
  • Processing Time: Refunds are processed within 5-7 business days

2. Event Postponement

If an event is postponed (date changed but not cancelled):

  • Participants have the option to:
  • Transfer registration to the new date, OR
  • Request a full refund
  • Participants must notify within 7 days of the postponement announcement

3. Participant Cancellation

Before Registration Deadline:

  • Full Refund: 100% of registration fee will be refunded
  • No questions asked

After Registration Deadline:

  • No Refund: Registration fee is non-refundable
  • Exception: Special circumstances may be considered by the organizer

4. No-Show Policy

If you register for an event but do not attend:

  • No refund will be provided
  • Your registration is forfeited

5. Refund Processing

  • Refunds are processed to the original payment method
  • Processing time: 5-14 business days depending on payment provider
  • You will receive email confirmation once refund is processed

6. Disputes and Exceptions

For special circumstances or disputes:

  • Contact the event organizer first
  • If unresolved, contact EventBox.id support
  • Provide relevant documentation
  • Decisions are made on case-by-case basis

7. Force Majeure

In case of circumstances beyond control (natural disasters, government restrictions, etc.):

  • Full refund or transfer to future events
  • Depends on organizer's decision
  • EventBox.id will assist in communication

8. Organizer Payouts

For organizers:

  • Platform commission is deducted from registration fees
  • Payouts are processed according to settlement settings
  • Refund responsibility depends on timing as outlined above

9. Contact for Refund Inquiries

For refund-related questions, please contact the event organizer directly or reach out to EventBox.id support.